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Access America Travel Insurance Complaint - Waste of money
Access America Travel Insurance Complaint

Access America Travel Insurance Complaint

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Waste of money


Very misleading advertising. Bought insurance because family member was having surgery and required post-op care. Family member became ill and surgery was delayed 30 days. Not covered by Acess America because of exclusion #13 - Any event that insured could have reasonably expected or foreseen. Thats the whole premise behind insurance - if I could have forseen the illness, I would not have booked the trip! If the surgery is scheduled (knee replacement) then it is a pre-existing condition! Don't waste your time or money with the company!


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Comments


AccessAmericaHelp1 says: (7 years ago)
 0
Hello, I'm Bree with Access America's Help Team. It sounds like you've had a frustrating time, and I'm sorry to hear about your experience. From your description, it does sound as if the change in your travel plans was related to a medical condition that was present prior to your purchasing your insurance.

Like any type of insurance, there are terms, conditions, and limitations that impact coverage. Coverage for existing medical conditions is excluded from many of our travel insurance policies. We provide a list of covered reasons for trip cancellation and interruption in the policy, as well as a list of general and specific exclusions which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Please see our FAQs: http://bit.ly/b4T45T, or email us at helpteam@accessamerica.com if you have further questions. We wish your family member a speedy recovery.



AccessAmericaHelp1 says: (7 years ago)
 0
Hello, I'm Bree with Access America's Help Team. It sounds like you've had a frustrating time, and I'm sorry to hear about your experience. From your description, it does sound as if the change in your travel plans was related to a medical condition that was present prior to your purchasing your insurance.

Like any type of insurance, there are terms, conditions, and limitations that impact coverage. Coverage for existing medical conditions is excluded from many of our travel insurance policies. We provide a list of covered reasons for trip cancellation and interruption in the policy, as well as a list of general and specific exclusions which we strongly encourage all customers to review when they receive it. And we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs. Please see our FAQs at http://bit.ly/b4T45T, or email us at helpteam@accessamerica.com if you have further questions. We wish your family member a speedy recovery.




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